At ZWISHA, we take pride in offering unique, high-quality used and collectible items. Because our inventory consists of one-of-a-kind pieces, all sales are considered final. However, we want you to be happy with your purchase. We offer returns or refunds under the specific circumstances outlined below:

1. Eligibility for a Refund

You may request a refund if:

• Incorrect Item Received: You received a different product, size, or color than what was ordered.

• Significant Misrepresentation: The item arrives with damage not disclosed in the listing, or there are verifiable issues regarding its authenticity.

• Shipping Issues: The item is lost or damaged during transit (subject to verification with the courier).

2. The Refund Process

To initiate a claim, please follow these steps:

1. Notification: Email us at info@zwisha.co.za within 48 hours of delivery.

2. Documentation: Include your order number, contact details, and clear photos of the item and the original packaging.

3. Assessment: Our team will review your claim within 3–5 business days.

4. Payout: If approved, your refund will be processed back to your original payment method within 7–10 business days.

3. Exchanges

Due to the unique and limited nature of our inventory, we cannot offer exchanges. Once an item is sold, we typically do not have a duplicate in stock to replace it with.

Order Cancellations

Before Shipment

You may cancel your order within 12 hours of placement, provided it has not yet been dispatched. To cancel, please email info@zwisha.co.za immediately with your order number and reason for cancellation.

After Shipment

Once an order has been handed over to the courier, it cannot be cancelled. In this instance, please refer to our Refund Policy above.

Need Help?

If you have any questions regarding your order, please reach out to our team:

• Email: info@zwisha.co.za

• WhatsApp/Call: +260968057234