Last Updated: January 2026

At Zwisha, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that allows us to process your orders and improve your shopping experience:

• Personal Identifiers: Name, shipping address, billing address, email address, and phone number.

• Payment Information: Payment details are processed securely through our third-party payment gateways. We do not store your full credit card information on our servers.

• Technical Data: IP address, browser type, and cookies to help us understand how you interact with our site.

2. How We Use Your Information

We use your data for the following purposes:

• Order Fulfillment: To process transactions, ship your items, and provide order updates.

• Customer Support: To respond to your inquiries via email or phone.

• Security: To detect and prevent fraudulent transactions.

• Marketing (Optional): With your consent, we may send you updates about new arrivals or special promotions. You can opt-out at any time.

3. Sharing Your Data

We do not sell your personal information. We only share data with trusted third parties necessary to run our business, including:

• Courier Services: To deliver your orders.

• Payment Processors: To securely handle your transactions.

• Regulatory Authorities: Only if required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure. By using our site, you acknowledge this inherent risk.

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your data (subject to legal or contractual obligations, such as tax record keeping).

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to us:

• Email: info@zwisha.co.za

• Phone: +260968057234